Frequently Asked Questions
How are orders processed?
Orders received between Monday to Friday before 2pm Australia time will be processed that day and dispatched within 48 hours subject to availability. Orders received on Saturdays, Sundays or national public holidays will be processed and dispatched on the following business day.
How will I know if my order has been received?
Our Dispatch Department will send you a confirmation email when your order has been received. If you have not received confirmation within 24 hours of placing your order, please contact our Dispatch department
What happens if my choice is unavailable?
We keep an immediate inventory of all items stocked in our e-boutique, however unfortunately popular items do tend to sell out quickly online. If for any reason your items purchased are sold out and not available for reorder you will receive notification on your order confirmation email and an immediate refund will be made to your credit card. We will do our best to offer you an alternate product.
How will my order be packaged?
Garments will be packed in plastic and tissue paper, and accessories will be wrapped in bubble wrap, tissue and plastic.
Can I track my order?
Our Dispatch department will send you a confirmation email when the order has been sent, with tracking details. You can track your parcel on the links below
Should you require any further assistance, feel free to contact our dispatch department.
What do I do if I have not received my order?
If you have not received your order within 5 days for local orders, and 10 days for international orders please contact our Dispatch department. Order cut-off times and delivery time-frames are provided as a guide only, and may alter if there is any delay in payment authorisation being completed. We do not take responsibility for any unforeseen circumstances which may cause your delivery to be late, including strikes, natural disasters and any other reasons beyond our control.
Can I cancel or change my order?
As we endeavour to ship purchases as soon as possible, once your order has been received we are unable to cancel or change your order and you must then follow our returns procedure. As per our Return Policy, we only offer refunds on faulty items.
Hussy order acceptance
Purchases can only be made if they are intended for personal use. We therefore reserve the right to cancel an order if we deem it is intended for commercial resale, or any other inappropriate nature.
Pricing
Please note that all product prices indicated and payments made on this site are in Australian Dollar currency.
Privacy
Your privacy on the Internet is of the utmost importance to us. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.
I would like an item but it is not available
Like any shop, our inventory is limited and if an item is marked as unavailable then it is typically no longer available. Some items are not re-stocked (simply because they have sold out), though others may be and as such you should contact us by email at Dispatch department to indicate your interest.
I received an email saying my item has sold out
Every effort is made to ensure that an item's availability is accurately displayed though there may be occasions when this information is not 100% correct and an ordered item may have sold out. In such an instance every effort will be made to source the item for you and you will be kept up to date by our Dispatch department.
I want to make a purchase but don't have a credit card
We understand that not everyone has this facility, and are happy to organise payment via either money order, personal cheque or bank transfer. If you are considering such a purchase please contact our Dispatch department.
I want to make a purchase but would rather not use the internet
If you do not wish to use your credit card online you can contact our office via telephone and give your details directly to our representative; or alternatively, send your card details via fax or email. Please contact our Dispatch department. FYI, a number of our regular clients purchase via these methods.
Contact & Customer Service
If you have a question not covered here, or if you would like additional information our dispatch department can be contacted Monday to Friday between the hours of 9am and 5pm (Aust) on Dispatch department or by telephone on +612 9810 1610
Returns - Exchange, Refunds & Shipping
Important Information
We recommend that all items are tried on by you immediately upon receipt to ensure that you are able, if required, to exchange or return them to us within the required period. Please try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Do not remove any original swing tickets, wear or wash the item until you are 100% happy with the style and fit.
Notification of a Return
Please notify us of your intention to return any item within 24 hours of delivery of your order by emailing dispatch@hussy.com.au. Claim must be received within 24 hours of delivery or is not recognised. Please also complete and include our Returns Form when posting back your order. We only offer refunds on faulty or damaged items, so please choose carefully. Please await confirmation from our Dispatch department before proceeding otherwise we cannot be liable for the return.
What is the Timeframe for Returns?
Returns must be received to Hussy head office within 10 days of receipt of delivery for purchases within Australia, and within 14 days of receipt of delivery for purchases made outside Australia.
How do I Return my Item?
For any exchange on size or style, a self addressed postage paid satchel with return delivery address to Hussy Head Office. You must contact our Dispatch Department and receive an Return Authorisations Number prior to sending your order back to our office. Please also complete and include the Returns Form with your order.
Authorisation of Returns
Returns and exchange is done so at the discretion of Hussy management. We do not sell pre-worn garments and we will not accept the return of any item which is considered used. All items returned must arrive to us in perfect condition; have not been worn; have not been washed and must have the original tag/swing tickets attached
Return Policy
Upon receipt of items, we will inspect them to ensure your return reasons are valid and will offer an exchange, credit note or refund (faulty items only).
Refund
We will happily offer refunds for faulty or damaged goods only; provided they have not incurred damage through your own fault. You must adhere to all washing, laundering and fabric care instructions, otherwise we will not be able to honour a refund if the item has been damaged due to negligence on your part.
Exchange
We will happily exchange your size or colour if the item has not been worn, washed or damaged in any way. Items must be returned in the above condition to be considered. Exchanges are subject to availability, therefore we ask that you wait for confirmation in writing from our Dispatch department that the required item is available.
Credit Note
We will happily offer a credit note if you change your mind once you have received your purchases. The item must not have been worn, washed or damaged in any way and must be returned in its original condition with original swing tickets attached.
Damaged/Faulty Goods
Before we dispatch your order we personally inspect your items & carefully pack them to ensure they leave and arrive in perfect condition. In the event your goods arrive in a damaged condition, please notify us within 24 hours of receipt so we can address this with our shipping company. Please then follow the above returns procedure and once we receive the items, will inspect them to ensure your return reasons are valid. If so we will refund your credit card or offer an exchange or credit note.
Returns Outside Australia
Items to be returned from outside Australia should be sent no slower than registered Air Mail and must be endorsed 'return of goods'.
Costs of Returns
Shipping and handling charges for incorrect choices or sizes are non-refundable. HUSSY does not assume return shipping costs and packages that arrive COD will be denied. The costs of returning accepted faulty items will be refunded at our standard shipping costs to your credit card ($15.00 AUD within Australia / $20.00 AUD International) and exchange resent at our cost.
Where do I send my return or exchange
Hussy Online Store - Dispatch Department Hussy Clothing
Level 1, 2-12 Foveaux Street
Surry Hills, Sydney, NSW 2010
Australia
t: +612 9280 1610
Please note, we are unable to accept returns on items purchased from the online store at Hussy flagship stores, or stockists of Hussy. Similarly, purchases made in Hussy stores cannot be returned to the Online Store. Returns must only be sent to the above address in order to be processed.
Hussy styles are made with tender loving care and will often contain delicate fabrics, hand crafted beads, sequins and embellishments.
Due to the fragile nature of our garments, the purchaser is responsible for following the strict care instructions within. Hussy sells goods which have been closely quality controlled and pass on liability & care of goods to the customer once sold
